Club Fancy - are you frequently fancy?

Join now and you’ll earn 1 Club Fancy Dollar for every $15 you spend, and get a free Fancy Burger on your birthday plus invites to fancy in-store events and local offers.

Club Fancy Dollars can be earned and redeemed at all FB’s Fancy Burgers locations and on all menu items.
Present your Club Fancy Card/Phone App at the counter before paying
Club Fancy Dollars are earned instantly
Club Fancy Dollars can only be redeemed once your card/app is activated online.

CLUB FANCY - TERMS & CONDITIONS

INTRODUCTION

FB’s Fancy Burgers reserves the right to vary, amend or make any changes to these Terms and Conditions from time to time without prior notice in its absolute discretion. Any changes to these terms and conditions will be communicated on our website and become effective at the time of posting on our website. Registering for the Program and/or using the Card/App to earn any rewards will constitute your acceptance of these Terms and Conditions. While FB’s Fancy Burgers will attempt to notify Members of any change, we shall not be liable in any way for failure to do so.

If you retain and use your Card after any changes are posted on our website, your use of your Card will be subject to those changes.

The Club Fancy card is issued to you by FB’s Fancy Burgers. Club Fancy Dollars will be awarded to customers for full-priced menu items and for other products or offers as specified by FB’s Fancy Burgers from time to time.

Club Fancy Dollars will not be awarded in association with any other special offers or one-off discount. Example - Half Price Burger Days

Club Fancy Dollars are not transferable or redeemable for cash.

LOYALTY CARD LOSS, THEFT, DAMAGE OR ERRORS

While every endeavour will be made in store to ensure Club Fancy points are correctly awarded, FB’s Fancy Burgers takes no responsibility for technical errors associated with crediting points onto the Club Fancy card.

The Club Fancy card should be treated like cash. It cannot be replaced if lost or stolen.

Unless otherwise required by law or permitted by this agreement, any points value on your Club Fancy card is non-refundable and may not be redeemed for cash.

No interest or any other earnings on funds deposited to a Club Fancy card will accrue, be paid or be credited to you by FB’s Fancy Burgers stores.

If the amount of Club Fancy Dollars used in a transaction exceeds the total amount due, the balance will be accrued towards the next Club Fancy Dollars earned and not provided in cash change.

In the case of a lost or stolen card; Club Fancy members should visit a FB’s Fancy Burgers store and request a new card. They can log onto the registered members section of the FB’s Fancy Burgers Website (www.fancyburgers.com.au) where they can transfer their existing card information to their new card by submitting their details.

Every endeavour will be made to ensure that the full points balance is also transferred to the new card; however FB’s Fancy Burgers will not be responsible for any points accrued that are lost in the transfer.

Cards that are reported as lost or stolen will immediately be cancelled and will be no longer able to be used.

We reserve the right not to accept a Club Fancy card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.

BIRTHDAY BURGER

Club Fancy members are entitled to a free Birthday Burger on the day of their birthday or 1 day either side of their actual birth date upon presentation of their Club Fancy Card, proof of date of birth which registered on the card must match the date of visit to the store.

This free Birthday Burger cannot be redeemed on any other day regardless of external circumstances including but not limited to public holidays, store closures etc.

This free Birthday Burger is non-transferable and cannot be exchanged for cash. FB’s Fancy Burgers does not take responsibility for incorrectly entered birth dates during the registration process.

One free menu listed burger (excludes Make Your Own) and does not include any extras. Not available with any other offer.

No fees will be charged by FB’s Fancy Burgers for the issue, registration, activation or use of the Club Fancy Card

If customers choose to include their mobile numbers when registering their details, no fees will be charged for any SMS communication that is sent out. However, if customers do decide to opt out of receiving SMS communication they will be charged the price of an SMS.

Should a password be lost or forgotten, Club Fancy members should go to the registered members section of the FB’s Fancy Burgers website at www.fancyburgers.com.au where they can enter their email address and click on 'lost password'. Their password will then be sent to their nominated email address.

Information collected from members at the time of signing up to the Fancy Fresh Club member program is subject to the Australian Privacy Principles.

FB's Fancy Burgers PRIVACY POLICY

FB's Fancy Burgers (referred to as “we”, “us” or “our”) and its related entities (including, but not limited to, FB’s Alliance ACN 164245505, FB’s 1 ACN 161698344, FB’s 2 ACN 159790548 and FB’s 3 ACN 163026757) are committed to protecting the privacy of Personal Information in accordance with the Australian Privacy Principles.

This Privacy Policy sets out the way we handle Personal Information and includes information on how we collect, use, disclose, keep secure and provide you with access to your Personal Information, whether provided to us via our stores, head office, this website or other means.

“Personal Information” means any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

Your name, address, date of birth, gender, home address, email address, telephone number and employment details are examples of Personal Information. Personal Information may also include information we may collect about your individual preferences.

We do not collect Sensitive Personal Information subject to the sections below titled “”Working at FB’s”

COLLECTION OF PERSONAL INFORMATION BY FB's Fancy Burgers

We will only collect Personal Information from you that we reasonably require for one or more of our business functions or activities, and will do so in accordance with the Australian Privacy Principles.

The kinds of Personal Information we may collect from you will depend on what type of interaction you have with us. However, it may include, among other things:

Personal Information you provide us when you participate in a promotion, competition, promotional activity, survey, market research or customer behavioural activity, subscribe to our mailing list or interact or follow our social media pages including Facebook, Twitter and Instagram. This information may include, for example, your name, postal address, email address, telephone number, date of birth, and age.

Personal Information you provide us via our stores or head office or when you place an order in store, by telephone or via our mobile or electronic ordering system. This information may include, for example, your name, postal address, email address, telephone number, date of birth, age, menu preferences and previous order information, IP address and credit card details;

If you are applying for a position with FB's Fancy Burgers, we will collect information as outlined in the section below titled “Working at FB’s”;

As you navigate through our website and access our mobile applications, certain information can be passively collected (i.e. gathered without you actively providing the information) using various technologies such as cookies, internet tags or web beacons, and navigational data collection (log files, server logs and clickstream data). For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of our website are most commonly accessed. This information is generally not linked to the identity of visitors, except where a website or mobile application is accessed via links in an email we have sent or where we are able to uniquely identify the device or user accessing our website or mobile application; and

We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other Personal Information collected from you from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a website or mobile application via links in an email we have sent and/or by accessing a website or mobile application where you have identified yourself, you consent to the collection of such information where it is Personal Information.

In some circumstances, we may collect Personal Information from third parties such as credit reporting agencies or marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.

With the exception of when you apply for a position with FB's Fancy Burgers we will not collect Sensitive Personal Information about you unless you have consented to such collection or the collection is required by law.

WORKING AT FB’s Fancy burgers

Generally, the type of Personal Information we collect about applicants is the information included in your application for employment, for example, your name, postal address, telephone number, email address, education details, employment history and other information relating to your work experience.

In considering your application, we may also obtain Personal Information about you from third parties, for example, from your previous employers or nominated referees. Subject to your consent, we may also collect Sensitive Personal Information about you such as information about your health (including any disability) or any criminal record you may have.

We collect Personal Information for any one or more of the following purposes:

assessing you for a position with us or one of our related entities;
assessing whether you are suitable to progress to each stage of the recruitment process for a vacant position; and
storing your information for future employment opportunities.

If you do not provide us with the information we request, we will be unable to do one or more of the above.

We may disclose your information to:

referees or previous employers;
recruitment agencies or agencies or contractors acting on our behalf;
our related entities;
law enforcement agencies to verify whether you have a criminal record; or
educational organisations to the extent necessary to verify your qualifications.

If we engage third party contractors to perform services for us which involves handling Personal Information, we will take reasonable steps to prevent the contractor from using the Personal Information except for the purpose for which it was supplied.

HOW WE STORE YOUR PERSONAL INFORMATION

Where we store your Personal Information depends on what interaction you have had with us. However, some areas may include:

Databases for processing customer enquiries or feedback; or

Email or SMS databases for marketing communications.

We take reasonable steps to protect your Personal Information from loss and unauthorised access. Unfortunately no data transmission over the Internet is guaranteed to be completely secure. Accordingly, although we strive to protect such information, we do not warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.

If a substantial data breach has or may have occurred (for example, your Personal Information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.

We only keep your Personal Information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identify your Personal Information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

HOW YOUR PERSONAL INFORMATION WILL BE USED

We collect your Personal Information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:

processing orders you place with us in our stores or via our electronic or mobile ordering system, providing you with email or SMS confirmation of your orders, providing you with our products and processing refunds where applicable;

administering and responding to your enquiry or feedback about our products;

conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey or market research;
promoting and marketing current and future products and services to you, informing you of upcoming events and special promotions and offers and analysing our products and services so as to improve and develop new products and services;
assisting you with remembering and re-ordering from our menu in future;
administering and conducting traineeships;
facilitating our internal business operations, including fulfilment of any legal and regulatory requirements;
improving the operation or navigation of our websites;
processing and considering your employment application and conducting reference checks (refer to Work at FB’s section above); and

We may also use your Personal Information for other purposes not listed above which will be made clear to you at the time we collect your Personal Information, or for such purposes as may be required or permitted by law.

If FB's Fancy Burgers uses or discloses your Personal Information for the purposes of direct marketing, you may request not to receive direct marketing communications from us or our related entities. We will stop sending direct marketing communications to you within a reasonable period after your request is made (usually within 5 business days from receiving your request).

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose Personal Information we collect from you:

to our related entities, suppliers, consultants, contractors or agents for the purposes set out in the section above or for other purposes directly related to the purpose for which the Personal Information is collected;
to relevant federal, state and territory authorities for the purpose of investigating a food safety or health issue;
where the law requires or authorises us to do so (whether in Australia or overseas);
to others that you have been informed of at the time any Personal Information is collected from you; and
with your consent (express or implied) to others.

ACCESS TO PERSONAL INFORMATION AND CORRECTION

We aim to ensure that any information we obtain from you is accurate. You can request access to your Personal Information or advise us of any required correction and information which you believe to be inaccurate by forwarding a request to admin@fancyburgers.com.au

The exceptions under the Australian Privacy Principles which affect your right to access your Personal Information we hold about you include the following:

access would pose a serious threat to the life or health of any individual;
access would have an unreasonable impact on the privacy of others;
a frivolous or vexatious request;
the information relates to a commercially sensitive decision making process;
access would be unlawful or denying access is required or authorised by law;
access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function, or negotiations with the individual; and
legal dispute resolution proceedings.

To ensure the integrity and security of your Personal Information, FB's Fancy Burgers will only disclose such Personal Information if our internal procedures are satisfied. To make a request to access Personal Information we hold about you, please contact us in writing.

We will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

Although we are committed to ensuring that at all times there is strict adherence to the Australian Privacy Principles, in the event that you are dissatisfied in any way with the collection, use, storage and/or disclosure of your Personal Information or believe that there has been a breach of the Australian Privacy Principles, we invite you to contact us as soon as possible.

All complaints are to be made in writing to FB's Fancy Burgers and FB's Fancy Burgers is then allowed a reasonable time (within 30 days) to respond to complaints. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint.

If you are not satisfied with our response, you can write to “FB’s Fancy Burgers Privacy Complaint 17 Synagogue Place Adelaide SA 5000”. If you are not satisfied with the manner in which we deal with your complaint, you may refer it to the Office of the Australian Information Commissioner ("OAIC"). You can contact OAIC by:

visiting www.oaic.gov.au;
forwarding an email to enquiries@oaic.gov.au;
telephoning 1300 363 992; or writing to OAIC at GPO Box 5218, Sydney NSW 2001.

Fancy Burgers

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